/* =============================================
   CRYPTO TEK AI - SUPPORT PAGE STYLES
   ============================================= */

.support-container {
    max-width: 860px;
    margin: 0 auto;
    padding: 24px 16px;
}

.support-header {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 16px;
    margin-bottom: 28px;
}

.support-title {
    font-size: 1.6rem;
    font-weight: 700;
    color: var(--text-primary);
    margin-bottom: 4px;
}

.support-subtitle {
    color: var(--text-secondary);
    font-size: 0.9rem;
}

.support-priority-badge {
    display: inline-flex;
    align-items: center;
    gap: 5px;
    margin-top: 8px;
    font-size: 0.78rem;
    font-weight: 700;
    color: #ef4444;
    background: rgba(239, 68, 68, 0.1);
    border: 1px solid rgba(239, 68, 68, 0.3);
    border-radius: 8px;
    padding: 4px 10px;
}

.support-new-btn {
    display: flex;
    align-items: center;
    gap: 8px;
    background: var(--primary);
    color: #fff;
    border: none;
    border-radius: 10px;
    padding: 10px 20px;
    font-size: 0.9rem;
    font-weight: 600;
    cursor: pointer;
    white-space: nowrap;
    transition: background 0.2s;
}

.support-new-btn:hover {
    background: var(--primary-dark);
}

/* ---- TICKET LIST ---- */

.support-tickets-list {
    display: flex;
    flex-direction: column;
    gap: 10px;
}

.support-ticket-item {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: 12px;
    padding: 16px 18px;
    cursor: pointer;
    transition: box-shadow 0.18s, border-color 0.18s;
}

.support-ticket-item:hover {
    box-shadow: var(--shadow-hover);
    border-color: var(--primary);
}

.support-ticket-item.has-reply {
    border-left: 3px solid #10b981;
}

.support-ticket-left {
    flex: 1;
    min-width: 0;
}

.support-ticket-cat {
    font-size: 0.78rem;
    color: var(--text-secondary);
    margin-bottom: 4px;
    display: flex;
    align-items: center;
    gap: 4px;
}

.support-ticket-subject {
    font-size: 0.95rem;
    font-weight: 600;
    color: var(--text-primary);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    margin-bottom: 6px;
}

.support-ticket-meta {
    display: flex;
    align-items: center;
    gap: 10px;
    flex-wrap: wrap;
}

.support-ticket-date {
    font-size: 0.78rem;
    color: var(--text-muted);
    display: flex;
    align-items: center;
    gap: 4px;
}

.support-new-reply-badge {
    background: #10b981;
    color: #fff;
    font-size: 0.7rem;
    font-weight: 700;
    padding: 2px 8px;
    border-radius: 20px;
}

.support-ticket-right {
    display: flex;
    align-items: center;
    gap: 10px;
    flex-shrink: 0;
}

.support-ticket-right .fa-chevron-right {
    color: var(--text-muted);
    font-size: 0.8rem;
}

/* ---- STATUS BADGE ---- */

.support-status-badge {
    font-size: 0.75rem;
    font-weight: 700;
    padding: 3px 10px;
    border-radius: 20px;
    white-space: nowrap;
}

.support-status-badge.open {
    background: rgba(245, 158, 11, 0.15);
    color: #f59e0b;
}

.support-status-badge.in_progress {
    background: rgba(59, 130, 246, 0.15);
    color: #3b82f6;
}

.support-status-badge.answered {
    background: rgba(16, 185, 129, 0.15);
    color: #10b981;
}

.support-status-badge.closed {
    background: rgba(107, 114, 128, 0.15);
    color: #6b7280;
}

/* ---- EMPTY STATE ---- */

.support-empty {
    text-align: center;
    padding: 60px 20px;
    color: var(--text-secondary);
}

.support-empty-icon {
    font-size: 3.5rem;
    margin-bottom: 16px;
}

.support-empty h3 {
    font-size: 1.2rem;
    font-weight: 700;
    color: var(--text-primary);
    margin-bottom: 8px;
}

.support-empty p {
    font-size: 0.9rem;
    margin-bottom: 24px;
}

.support-new-btn-center {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    background: var(--primary);
    color: #fff;
    border: none;
    border-radius: 10px;
    padding: 12px 28px;
    font-size: 0.95rem;
    font-weight: 600;
    cursor: pointer;
    transition: background 0.2s;
}

.support-new-btn-center:hover {
    background: var(--primary-dark);
}

/* ---- CREATE FORM ---- */

.support-create-form {
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: 16px;
    padding: 28px;
}

.support-create-header {
    display: flex;
    align-items: center;
    gap: 14px;
    margin-bottom: 28px;
}

.support-create-header h2 {
    font-size: 1.2rem;
    font-weight: 700;
    color: var(--text-primary);
}

.support-back-btn {
    display: flex;
    align-items: center;
    gap: 6px;
    background: none;
    border: 1px solid var(--border);
    border-radius: 8px;
    padding: 7px 14px;
    font-size: 0.85rem;
    color: var(--text-secondary);
    cursor: pointer;
    transition: border-color 0.2s, color 0.2s;
}

.support-back-btn:hover {
    border-color: var(--primary);
    color: var(--primary);
}

.support-form-group {
    margin-bottom: 22px;
}

.support-form-group label {
    display: block;
    font-size: 0.88rem;
    font-weight: 600;
    color: var(--text-secondary);
    margin-bottom: 10px;
}

.support-cat-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(160px, 1fr));
    gap: 10px;
}

.support-cat-btn {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 12px 16px;
    background: var(--bg-page);
    border: 2px solid var(--border);
    border-radius: 10px;
    cursor: pointer;
    transition: border-color 0.2s, background 0.2s;
    font-size: 0.88rem;
    color: var(--text-primary);
}

.support-cat-btn:hover {
    border-color: var(--primary);
    background: rgba(255, 107, 53, 0.06);
}

.support-cat-btn.active {
    border-color: var(--primary);
    background: rgba(255, 107, 53, 0.1);
    font-weight: 700;
}

.cat-emoji {
    font-size: 1.1rem;
}

.support-input,
.support-textarea {
    width: 100%;
    background: var(--bg-page);
    border: 1px solid var(--border);
    border-radius: 10px;
    padding: 12px 14px;
    font-size: 0.9rem;
    color: var(--text-primary);
    outline: none;
    transition: border-color 0.2s;
    font-family: inherit;
}

.support-input:focus,
.support-textarea:focus {
    border-color: var(--primary);
}

.support-textarea {
    resize: vertical;
    min-height: 140px;
}

.support-char-count {
    text-align: right;
    font-size: 0.78rem;
    color: var(--text-muted);
    margin-top: 4px;
}

.support-form-actions {
    display: flex;
    justify-content: flex-end;
    gap: 12px;
    margin-top: 28px;
}

.support-cancel-btn {
    padding: 10px 22px;
    background: none;
    border: 1px solid var(--border);
    border-radius: 10px;
    font-size: 0.9rem;
    color: var(--text-secondary);
    cursor: pointer;
    transition: border-color 0.2s;
}

.support-cancel-btn:hover {
    border-color: var(--text-secondary);
}

.support-submit-btn {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 10px 24px;
    background: var(--primary);
    color: #fff;
    border: none;
    border-radius: 10px;
    font-size: 0.9rem;
    font-weight: 600;
    cursor: pointer;
    transition: background 0.2s;
}

.support-submit-btn:hover:not(:disabled) {
    background: var(--primary-dark);
}

.support-submit-btn:disabled {
    opacity: 0.6;
    cursor: not-allowed;
}

.support-form-error {
    margin-top: 14px;
    padding: 12px 16px;
    background: rgba(239, 68, 68, 0.1);
    border: 1px solid rgba(239, 68, 68, 0.3);
    border-radius: 8px;
    color: #ef4444;
    font-size: 0.88rem;
}

.support-form-success {
    margin-top: 14px;
    padding: 12px 16px;
    background: rgba(16, 185, 129, 0.1);
    border: 1px solid rgba(16, 185, 129, 0.3);
    border-radius: 8px;
    color: #10b981;
    font-size: 0.88rem;
    font-weight: 600;
}

/* ---- DETAIL VIEW ---- */

.support-detail {}

.support-detail-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 14px;
    margin-bottom: 20px;
}

.support-detail-meta {
    display: flex;
    align-items: center;
    gap: 10px;
}

.support-detail-cat {
    font-size: 0.82rem;
    color: var(--text-secondary);
}

.support-detail-card {
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: 14px;
    padding: 22px;
    margin-bottom: 20px;
}

.support-detail-subject {
    font-size: 1.1rem;
    font-weight: 700;
    color: var(--text-primary);
    margin-bottom: 6px;
}

.support-detail-date {
    font-size: 0.8rem;
    color: var(--text-muted);
    margin-bottom: 14px;
    display: flex;
    align-items: center;
    gap: 5px;
}

.support-detail-message {
    font-size: 0.92rem;
    color: var(--text-primary);
    line-height: 1.6;
    white-space: pre-wrap;
    word-break: break-word;
}

.support-replies-section h3 {
    font-size: 1rem;
    font-weight: 700;
    color: var(--text-primary);
    margin-bottom: 14px;
}

.support-reply-item {
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: 12px;
    padding: 16px 18px;
    margin-bottom: 10px;
}

.support-reply-item.admin {
    border-left: 3px solid var(--primary);
}

.support-reply-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: 10px;
}

.support-reply-from {
    font-size: 0.82rem;
    font-weight: 700;
    color: var(--primary);
    display: flex;
    align-items: center;
    gap: 5px;
}

.support-reply-date {
    font-size: 0.78rem;
    color: var(--text-muted);
}

.support-reply-text {
    font-size: 0.92rem;
    color: var(--text-primary);
    line-height: 1.6;
    word-break: break-word;
}

.support-no-reply {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 16px 20px;
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: 10px;
    color: var(--text-muted);
    font-size: 0.88rem;
}

/* ---- RESPONSIVE ---- */

@media (max-width: 640px) {
    .support-header {
        flex-direction: column;
        align-items: stretch;
    }

    .support-new-btn {
        width: 100%;
        justify-content: center;
    }

    .support-cat-grid {
        grid-template-columns: 1fr 1fr;
    }

    .support-form-actions {
        flex-direction: column;
    }

    .support-cancel-btn,
    .support-submit-btn {
        width: 100%;
        justify-content: center;
    }
}